🔁 Return & Refund Policy

At NUOdigitec, customer satisfaction is our top priority. We take pride in delivering high-quality digital products and services, including AI-powered tools, marketing automation, creative design, and digital consultancy.

Since most of our services are digital in nature, returns typically do not apply. However, we ensure every client receives exactly what was promised, and we provide full support to resolve any issues or dissatisfaction.

1. Digital Products and Services

  • All our services, including digital designs, software integrations, marketing automation, and consultancy solutions, are non-returnable once delivered.
  • Due to the intangible and downloadable nature of digital content, we cannot accept returns or exchanges after successful delivery.

2. Refund Eligibility

Refunds may be considered under specific conditions:

  • If the service or product was not delivered within the committed time frame and no communication or progress has been made.
  • If the final deliverable is completely different from the agreed scope of work as per the official proposal or quotation.
  • If a technical or system error from our side prevents the completion or access to your purchased service.

In such cases, clients may be eligible for a partial or full refund, after internal verification.

3. Non-Refundable Conditions

Refunds are not applicable if:

  • The project has already been started and involves client-approved milestones or drafts.
  • The delay or dissatisfaction arises from incomplete or delayed feedback, information, or approvals from the client’s side.
  • The product/service was customized specifically for the client.
  • The request for a refund is made after 7 days from the delivery date.

4. Refund Process

  • Eligible refunds will be processed to the original payment method within 7–10 business days after approval.
  • Clients must submit refund requests via official email to info@muonnuodigitec.com with the project name, invoice number, and reason for the request.
  • Our support team will review and respond within 48 working hours.

5. Cancellations

  • Service cancellations must be requested before the project begins or within 24 hours of payment.
  • Once the project has started or work has been assigned to our creative/technical team, cancellation and refund are not applicable.

6. Contact Information

For refund or service-related concerns, please contact:
📧 Email: info@muonnuodigitec.com
🌐 Website: muonnuodigitec.com
📞 Phone: +91 95234 13355 / +91 89868 51517
📍 Address: Mango, East Singhbhum, Jamshedpur – 831012