🚚 Shipping Policy

At NUOdigitec, we aim to deliver all our digital products and services efficiently and on time. Since most of our offerings are intangible digital services, such as software, design, and marketing solutions, they are delivered electronically and not through physical shipment.

1. Digital Product & Service Delivery

  • All our digital deliverables (AI solutions, graphics, reports, automation tools, etc.) are sent via email, secured download links, or through authorized project management platforms.
  • Delivery timelines are shared clearly with clients during the project confirmation stage.
  • Once your project is completed, you’ll receive a confirmation email containing download or access details.

2. Physical Deliveries (If Applicable)

  • In special cases where printed or packaged materials (such as brochures, catalogs, or marketing kits) are required, we ensure timely and secure delivery through reliable courier partners.
  • Any applicable shipping charges, dispatch timelines, or tracking details will be communicated before shipment.
  • Clients will receive a tracking ID for real-time shipment status.

3. Estimated Delivery Time

  • For digital projects, delivery generally occurs within 3–10 business days, depending on project complexity.
  • Custom or large-scale projects may require more time, which will be specified in the official proposal or service agreement.

4. Order Confirmation

  • Upon receiving your order or service request, a confirmation email will be sent outlining project details, expected delivery date, and next steps.
  • You’ll also receive updates during different stages of the project for transparency.

5. Delays and Communication

  • In rare situations (technical glitches, third-party dependencies, or feedback delays), project timelines may shift.
  • We maintain open and transparent communication to keep clients informed of any changes.

6. Non-Delivery Resolution

  • If you do not receive your digital deliverables within the communicated timeline, please contact us at
    📧 info@muonnuodigitec.com
    Our team will verify and ensure the issue is resolved within 48 working hours.

7. Contact Information

For any queries or concerns related to shipping or delivery, please reach out:
📧 Email: info@muonnuodigitec.com
🌐 Website: muonnuodigitec.com
📞 Phone: +91 95234 13355 / +91 89868 51517
📍 Address: Mango, East Singhbhum, Jamshedpur – 831012